399db FAQ — Simple answers to
all your questions

399db offers a range of popular cricket betting markets including Match Winner, Toss Winner, Top Run Scorer, Innings Total, Method of First Wicket, and Over/Under Runs. Live betting is also available, where odds change as the match progresses — a feature particularly popular among experienced bettors.

No, the process is the same — though the number of available markets may differ. Major tournaments like BPL or the T20 World Cup generally offer more markets and competitive odds. International Test matches tend to have a broader range of live in-play markets. The same login and wallet can be used for any match.

An accumulator bet combines selections from multiple matches, and the odds of each selection are multiplied together to form the total odds. For example, you can build an accumulator using the Match Winner from a Bangladesh vs India game and the Total Runs from a T20 match. Keep in mind — if even one selection is wrong, the entire bet is lost, so consider the risk before placing one.

If a match is declared a "No Result" or abandoned due to rain or any other reason, all bets on that match are generally treated as void and the full staked amount is returned to your account. For accumulators, that selection is removed and the remaining selections are recalculated.

Decimal odds are straightforward: multiply your stake by the odds to get your total return (including your original stake). For example, if you bet ৳1,000 and the odds are 2.50, you receive ৳2,500 if you win. That includes your original ৳1,000, so your profit is ৳1,500. Higher odds mean a lower chance of winning but a higher reward.

In a progressive jackpot, a small portion of every spin from every player is added to a central pool, so the prize keeps growing until someone triggers the jackpot. Any eligible player can win the jackpot on any spin — it is determined entirely by a random process and no one can guarantee a jackpot win.

Yes, many slot games are available in demo or free-play mode. This lets you explore the game's features, bonus rounds, and mechanics without making a real-money deposit. However, winnings from demo mode cannot be withdrawn. You need to play in real-money mode to win actual prizes.

Free spins are awarded in two main ways: they trigger automatically when scatter symbols land in a game, or they are given on specific games as part of a 399db bonus offer. Winnings from free spins are generally subject to wagering requirements — they can be withdrawn once a specified amount has been wagered.

RTP stands for Return to Player — it is the theoretical percentage of total bets that a game returns to players over the long term. It is calculated as an average across millions of spins, so it does not guarantee any specific outcome in a single session. A higher RTP means the game returns more on average, but every individual spin result remains completely random.

Log in to your account, go to the deposit page, select bKash as your payment method, and enter the amount. Complete the payment through your bKash app following the on-screen instructions. Once the transaction ID and PIN are entered correctly, your balance is usually updated instantly. The same process applies for Nagad, Rocket, and Upay.

399db does not charge any extra fees for deposits. However, your mobile financial service (bKash, Nagad, Rocket, or Upay) may apply their own transaction fees according to their terms. Check the relevant service's terms for details on those fees. There are no hidden charges from 399db.

The minimum deposit at 399db across all payment methods — bKash, Nagad, Rocket, and Upay — is just ৳100. Depositing this amount gives you access to the welcome bonus and all games. This limit has been set with small-budget players in mind.

Wait a moment first, as network delays can occasionally cause a short lag. If the issue persists, collect the transaction ID from your mobile wallet and contact 399db via live chat or email at [email protected]. Our support team will verify and resolve it promptly.

399db runs on any modern smartphone, tablet, or desktop — including Android, iOS, and Windows. No separate app download is needed; an updated browser (Chrome, Firefox, or Safari) is all you require. The site automatically displays in a mobile-friendly layout on phone screens.

Yes, easily. On Android, open 399db.lat in Chrome, tap the menu icon, and select "Add to Home screen". On iOS, open it in Safari, tap the share icon, then select "Add to Home Screen". After that, tapping the icon takes you directly to the site.

Yes, live casino games can be played directly in a mobile browser. Use a stable Wi-Fi or 4G/5G connection for smooth video streaming. Keep your browser's data saver mode off to speed up page loading, and set your screen brightness to a comfortable level.

If your connection drops, the game server automatically saves your session. When your internet returns, log back in and you will find your previous state restored. For live games, the outcome is determined according to the specific game's rules if a disconnection occurs. If you notice any issue, contact live chat immediately.

Start by clearing your browser's cache and cookies: in Chrome, go to Settings → Privacy → Clear browsing data. Then refresh the page. If the problem continues, try the browser's incognito mode. If your internet connection is weak, switch between Wi-Fi and mobile data. If the issue still persists, contact the support team.

For any issue, use 399db's 24/7 live chat support — assistance is available in both Bengali and English. To contact us by email, write to [email protected]. If you have any concerns about problem gambling, please also visit our responsible gambling page.

Yes, at 399db you can set daily, weekly, or monthly deposit limits for yourself. To use this feature, go to your account settings or contact the support team. Once a limit is set it takes effect immediately; increasing a limit takes a little time, which helps prevent impulsive decisions.

Some warning signs include: betting beyond your budget, placing more bets to recover lost money, being unable to stop playing, hiding your gambling from family or friends, or continuing to play despite financial difficulties. If you notice these signs, take a break and speak with the support team.

Yes, it does. The cooling-off option lets you temporarily suspend your account for a set period. Self-exclusion allows you to request that your account be closed for a longer term. Both options are available through the support team. Keep yourself protected — responsible gambling is the best way to play.