Play responsibly, enjoy safely
399db believes gaming should always be an enjoyable experience. Use our responsible gaming tools and guidelines to keep yourself and your loved ones safe.
Our core commitments
At 399db, we believe that gaming and entertainment are only worthwhile when they remain balanced and controlled.
Age verification and protection
A minimum age of 21 is required to open an account on the 399db platform. Participation by minors is strictly prohibited. We enforce this rule through an identity verification process.
Setting deposit limits
To keep your budget under control, you can set a daily, weekly, or monthly deposit limit. Once set, the limit takes effect immediately and can be managed from your account settings.
Time-out feature
If you feel you need a break, you can take a time-out ranging from 24 hours up to 30 days. During this period it will not be possible to log in to your account or place bets.
Self-exclusion
If you want to stop playing for an extended period, use the self-exclusion option. You can close your account for anywhere from 6 months to permanently. Contact the support team and they will help you through the process.
Loss limits and bet controls
Set in advance the maximum amount you are willing to lose over a given period. Once you reach your loss limit, your account will be automatically deactivated for that session.
24/7 support and guidance
If you have any concerns about gaming, the 399db support team is always ready. Get direct help in Bengali via live chat or email — without judgment and in complete confidence.
How to recognise problematic gaming
It is important to understand when gaming is shifting from fun to a problem. Keep an eye on the following.
- Repeatedly playing to win back lost money (chasing losses)
- Losing focus on family, friends, or work because of betting
- Hiding how much you play from yourself or from loved ones
- Betting with money set aside for bills or emergencies
- Feeling unable or uncomfortable when trying to stop playing
- Constantly thinking about gaming and being absorbed in planning the next session
- Setting a fixed budget and time limit before you start playing
- Playing for entertainment — not treating it as a way to earn money
- Staying calm after a loss and taking it in stride
- Talking openly with family and friends about gaming
- Taking regular breaks and making time for other hobbies and activities
- Stopping the session immediately once your set limit is reached
If any of the warning signs above apply to you, do not wait — contact the 399db support team. Our trained team will help you take the right steps.
How to use the protection tools
You can take any of the following steps at any time from your 399db account settings.
Log in to your account
Go to the 399db login page and access your account. If you do not have an account, create a new one — remember, only those aged 21 or above can register.
Go to profile settings
From the dashboard, click the "Responsible Gaming" tab. You will find all protection tools in one place there.
Set a deposit or loss limit
Choose a daily, weekly, or monthly limit and enter the amount. It will take effect as soon as you confirm.
Activate a time-out
If you want a short break, select 24 hours, 72 hours, or 30 days under the "Time-out" option. Your account will be automatically inactive during that period.
Activate self-exclusion
If you want a longer break, use the self-exclusion option. You can close your account for 6 months, 1 year, or permanently.
Contact support
If you have trouble changing your settings or have any questions, reach the support team via live chat or email — support is always free and confidential.
399db's commitment to responsibility
As a trustworthy platform, we do not just offer games — we also work to ensure the well-being of our players.
399db is committed to creating a safe, transparent, and responsible gaming environment for players in Bangladesh. We believe gaming is only enjoyable when it is controlled and voluntary.
Our platform ensures SSL encryption and fair play. Every game is fully transparent — results are determined by a Random Number Generator (RNG), leaving no room for manipulation.
We regularly monitor player gaming behaviour. If an unusual pattern is detected on any account, our team actively reaches out to that player and offers support.
Age verification is mandatory at the time of account registration. Minors are completely prohibited from opening an account or participating in any form of gaming. We make no exceptions on this rule.
Our bonuses and promotional offers always come with fair wagering requirements. For example, the wagering requirement on the 399db welcome bonus is 20 times the bonus amount only — not the combined deposit and bonus. Example: ৳1,500 bonus × 20 = ৳30,000 in wagers required to withdraw bonus winnings.
Support team always ready
Our 24/7 live chat and email support is available in both Bengali and English. Feel free to reach out with any concerns about gaming.
Email: [email protected]
Gaming is entertainment — not a source of income. Never bet beyond your means. Avoid placing bigger bets out of frustration after a loss.
21+ age limit and parental guidance
Parents play an important role in protecting minors.
399db strictly provides its services to those aged 21 and above. Any user who wishes to participate in online gaming or betting must meet this age requirement, which is verified at the time of registration.
To prevent children at home from accessing gaming sites, parents can install parental control software on their devices. If you suspect a minor is using a 399db account, please notify our support team immediately.
Have open conversations with your children about online gaming. Help them understand that gaming is an adult activity that involves financial risk. Awareness is the best protection.
If your child or a family member has accessed this site without authorisation, please contact [email protected] to have the account blocked.
For players aged 21+ only
Online gaming and betting activities in Bangladesh are for adults (21+) only. We have made age verification mandatory to protect minors, and no exceptions are accepted.
Play responsibly with 399db
Use our protection tools for a fun and safe gaming experience. Check the FAQ for more information or start enjoying your favourite games.
Frequently Asked Questions
Answers to the most frequently asked questions about responsible gaming.