We are committed to protecting your information

Information You Provide Directly

During account registration and use of our services, you provide the following information:

• Full name and date of birth
• Mobile number and email address
• National ID or passport details (for identity verification)
• Payment information — bKash, Nagad, Rocket, or Upay account numbers
• Transaction history and amounts
• Messages or complaints you send to the support team

Automatically Collected Information

When you visit or use our platform, certain information is collected automatically:

• IP address and device identifiers
• Browser type and operating system
• Session date and time (Bangladesh Standard Time, UTC+6)
• Page visit history and click patterns
• Data from cookies and similar tracking technologies

Information from Third Parties

In some cases we may receive information about you from identity verification services or fraud prevention organisations. This information is used solely to ensure platform security and prevent unlawful activity.

Service Operation & Improvement

• Creating, managing, and verifying your account
• Processing deposits and withdrawals
• Activating bonuses and promotional offers
• Analysing user behaviour to improve the platform experience
• Prioritising the addition of new games and features

Security & Safety

• Detecting and preventing fraud, money laundering, and other unlawful activities
• Blocking access by minors
• Identifying risky behaviour under the responsible gaming policy
• Monitoring unusual logins or transactions to protect accounts

Communication & Support

• Responding to your requests, complaints, and questions
• Sending important account-related notifications
• Promotional communications — only with your consent

Service Provider Partners

We work with payment processing providers such as bKash, Nagad, Rocket, and Upay, as well as technology infrastructure suppliers. These partners are given only the information necessary to perform their specific functions. They are required to comply with our privacy standards.

Legal Obligations

If disclosure of information is required by a court order, legal investigation, or regulatory directive, we are obliged to do so in accordance with the law. In such cases we will try to notify you in advance wherever legally permitted.

Business Transfers

If ownership or any part of 399db's operations is transferred in the future, user information may form part of that transfer. In such a situation we will notify you in a timely manner.

Essential Cookies

These cookies are necessary for the core functionality of the platform. They are required to maintain login sessions, carry out security checks, and ensure technical performance. Disabling these cookies may prevent the platform from working correctly.

Analytics Cookies

These cookies help us understand how users are using the platform, allowing us to improve the quality of our services. The information collected is generally anonymous or aggregated.

Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling certain essential cookies may limit the functionality of the platform.

Encryption & Technical Safeguards

• Data transmission is secured through SSL (Secure Sockets Layer) encryption
• Sensitive information — especially payment details — is stored in encrypted form
• Two-factor authentication is available
• Regular security audits and vulnerability assessments are conducted

Access Controls

Only authorised staff can access information necessary for specific tasks. Staff receive data privacy training and are bound by confidentiality obligations.

Response to Data Breaches

If a data breach occurs that could put your information at risk, we will notify the relevant authorities and inform you as quickly as possible.

Right to Access

You can contact us at any time to find out what information we hold about you. We will try to respond to your request as quickly as possible.

Right to Rectification

If the information we hold about you is incorrect or incomplete, you may request a correction. We will make the necessary corrections after verifying your identity.

Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information must be retained for a specified period where required by legal obligations, transaction records, or ongoing disputes.

Right to Opt Out of Marketing Communications

If you do not wish to receive our promotional emails or messages, you can unsubscribe by using the "unsubscribe" link at the bottom of any message, or by contacting our support team directly.

While Your Account Is Active

Your identity, transaction, and gaming history will be retained while your account is active. This information helps us provide our services smoothly and resolve disputes.

After Account Closure

Even after your account is closed, certain information must be retained to meet legal obligations, prevent fraud, and comply with anti-money laundering regulations. The retention period is determined by applicable law.